Refund Policy
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Last Updated: December 16, 2025
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Our Commitment
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At Nandu Fittings, we stand behind the quality of our products. If you're not satisfied with your purchase, we're here to help.
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Return Eligibility
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Products may be returned or refunded under the following conditions:
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- Items are unused and in original packaging \n
- Return request made within 7 days of delivery \n
- Products are free from installation damage \n
- Original invoice or proof of purchase is provided \n
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Non-Returnable Items
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The following items cannot be returned:
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- Custom-made or specially ordered products \n
- Items that have been installed or used \n
- Products damaged due to improper handling \n
- Items on clearance or final sale \n
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Defective or Damaged Products
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If you receive a defective or damaged product:
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- Notify us within 48 hours of delivery \n
- Provide photos of the defect or damage \n
- We will arrange for replacement or full refund \n
- Return shipping costs will be covered by us \n
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Return Process
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- Contact Us: Email info@nandufittings.com or call our customer service \n
- Approval: Our team will review your request and provide a Return Authorization Number \n
- Ship Back: Package the item securely and ship to the address provided \n
- Inspection: We will inspect the returned item within 3-5 business days \n
- Refund: Approved refunds will be processed within 7-10 business days \n
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Refund Method
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- Refunds will be issued to the original payment method \n
- Bank transfers may take 5-10 business days to reflect \n
- Credit card refunds may take 1-2 billing cycles \n
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Return Shipping
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- Customer is responsible for return shipping costs (except for defective items) \n
- We recommend using tracked shipping service \n
- Products damaged during return shipment are not eligible for refund \n
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Exchanges
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We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.
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Bulk Orders
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Special terms may apply to bulk orders. Please contact our sales team for details.
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Questions?
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If you have any questions about our refund policy, please contact us at info@nandufittings.com or call during business hours.
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